Privacy Policy

This privacy policy is designed to inform you of how we will collect, store, use, process and share any personal information about you. By using our site after reading this policy, you agree that you consent to the collection, use, sharing and storage of information as described within it. If you do not agree to this, please do not use this site. We reserve the right to make revisions to this policy as necessary. Please check this page occasionally to make sure that you are happy with any changes.

What We Mean By ‘Your Data’

‘Your data’ is any form of information relating to you as an individual. Examples of this include your name, address, phone number, email address and more. This also covers any user names or passwords linked to our site where applicable. Several data privacy laws exist to protect such information (such as the Data Protection Act 2018). All information collected by us will be handled in compliance with all such laws.

What Information We Collect

We collect both information that may identify you (identifiable data) and information that will not identify you (non-identifiable data). Non-identifiable data cannot be used to identify you as an individual, but it will still be unique to you.

Examples of identifiable data that we may collect from you include:

Information you enter about yourself on our site, for example, your name, address, email address and phone number (where applicable).
Details of any correspondence between us, including any personal information you may give us to help us identify you.
Details of any transactions completed through our site (where applicable).
Examples of non-identifiable data that we may collect from you include:
Click-stream information, which tells us how you found our site.
Which pages you visit on our site.
Which country you are in.
The default language your browser is set to.
Which browser you use.
Which search terms you have entered.
Information on your general internet usage.

What Information We Don’t Collect

We do not capture or store any payment information, including payment card details or account information.

When We Collect Your Data

Data is collected from you throughout your use of our site. We collect your data when:

You fill in any forms on our website or provide information by email. This includes forms or emails required when placing an order, booking a course, signing up to our newsletter or making an enquiry (where applicable).
You complete surveys that we may send you for research purposes (these are optional).
You create an online account (where applicable).
You make a complaint, enquiry or provide us with any feedback.
You place a comment on the site, on our Bing business page or on our Google business page.
You submit an entry to a competition or prize draw.
You disclose data to us at any other point.

How We Collect Your Data

Any personal information we collect on you is collected through your own input to our site, by email and any communication we have directly with you.

Where We Store Your Data

Any information which we hold on you will be stored securely, both in accordance with our own security policies and the law. Repositories of data are security protected by passwords and firewalls. Personal information is always encrypted before it is transmitted electronically. We will take all reasonable technical and organisational precautions to ensure that this information remains secure.

However, we would like to take this opportunity to remind you that the transmission of information through the internet is not 100% secure. Whilst we do everything in our power to protect your personal data, we cannot guarantee the security of any information sent to our site. Any transmission is entirely at your own risk.

Please note that any information you share through our social networking pages will be published on the internet and may be available via the internet around the world. Please think carefully about whether you wish to share this information before posting, as we cannot prevent or be held responsible for the misuse of such information by others.

Why We Collect This Information

We collect this information about you in order to process and complete any orders or bookings, and generally improve our site and service. Specifically, your data is used for the following purposes:

To process and complete orders or bookings.
To process and deal with any complaints or enquiries made by you.
To monitor, develop and improve our site and services.
To ensure that our site is presented in the most effective manner for you and your computer.
To allow you to participate in any interactive features of our site, where you choose to do so.
To identify and inform you should you be a prize winner.

Additionally, where you consent to such actions, we may also use your data:

To keep you updated about us and our products by email or phone.
To inform you about any special competitions, promotions or offers.

Data For Marketing Purposes

We will only use your information in order to contact you regarding us, our products or promotions should you specify that you are happy for your information to be used in this way. If you have given us permission to use your data in this way in the past but now want to opt-out of such communications please contact us at hand.powered@yahoo.com.

Third Parties

We will only pass your personal information to other companies:

As is necessary to process your transaction (i.e. to payment processing companies and delivery companies). We will not sell, rent or lease this information to any other company or individual without your permission.

Upon governmental request, in response to a court order, or when required by law to do so.

To exercise or defend our legal rights.

We may also share information with companies offering fraud protection or investigation. Information passed to such organisations is not for use in commercial or marketing services.

Access And Updating Your Information

If you believe that the personal information held about you should be updated, please contact us at hand.powered@yahoo.com. Please also contact us at this address should you require a copy of all personal information held about you. Please note that this may be subject to an admin fee, and we will require appropriate evidence to prove your identity.

Links To Third Party Sites

In some cases, our site may offer links to external websites. The privacy policies of such sites may differ to ours, and we recommend that you check these before using these sites. We are not responsible for the privacy policies, security or practices of any third-party websites and recommend you check these before using such sites. Our full privacy policy with General Data Protection Regulation (GDPR) can be found below.